Brief Description:

This course will help the new, as well as experienced, supervisors gain valuable knowledge and skills in the challenging role of supervision. It will introduce participants to management concepts, tips, and techniques that will assist them in becoming successful supervisors.

It is designed for personnel who are planning to move into supervision, those who have been promoted recently, and those experienced in supervision but need a refresher.

Course Objectives:

At the end of this two half-day workshop, the participants will be able to:

• Define the roles and responsibilities of a supervisor.
• Describe the challenges facing a supervisor in the 21st century.
• Apply critical management tools and people skills necessary to function effectively in a supervisory role.

Workshop Outline:

I. Introduction

1. Expectation Setting
2. Overview: Workshop Objectives, Outline, & Methodology
3. What is Supervision?
4. The Supervisor’s Job:
   a. Role & Responsibilities of a Supervisor
   b. Transitioning from Employee to Supervisor
   c. Challenges of a Supervisor in the 21st Century
5. Supervisory Skills Self-Assessment

II. Goal Setting & Action Planning

1. Introduction to Planning Concepts & Principles
2. Setting SMARTER Objectives
3. Creating Action Plans
4. Time Management
   a. Concept of Time
   b. Self- Analysis: Your Time
   c. Organizing: The Key to Time Management

III. Execution of Plans

1. Definition of Execution
2. Performance Development Plan

IV. Designing & Implementing Controls

1. The Control Process
2. Barriers & Obstacles to Successful Execution
3. Critical Element in Execution: Delegating

V. People Skills

• Communication Tools for Supervisors

1. 1. 1. The Control Process
      2. Barriers & Obstacles to Successful Execution
      3. Critical Element in Execution: Delegating

• Motivating Your Employees

1. 1. 1. What is Motivation?
      2. Strategies to Motivate Employees

• Managing Diversity in the Workplace

1. 1. Diversity Definitions & Terms
   2. Dimensions of Diversity
   3. Managing Diversity
      1. Valuing Diversity
      2. Analyzing our Perceptions
      3. Working Together Productively

VI. Integration

1. Summary of Key Ideas
2. Commitment Planning
3. Workshop Evaluation

Methodology:

This workshop will include a combination of different training and learning methodologies; such as: lecturettes, use of self-diagnostic instruments, structured learning experiences/games, group discussions & presentations, role playing with critique, and case studies.

Facilitator: