Overview:

This two-day workshop is designed to equip participants with essential problem-solving and decision-making skills. Through a combination of theoretical frameworks, practical exercises, and interactive discussions, attendees will learn to tackle complex problems systematically and make informed decisions that enhance their professional and personal lives. The workshop aims to foster critical thinking, creativity, and collaborative skills necessary for effective problem resolution and decision-making.

Objectives:

This workshop will provide participants with a comprehensive understanding of problem-solving and decision-making processes, equipping them with the necessary tools and techniques to handle challenges effectively. At the end of the program, participants will be able to:

1. Understand the Problem-Solving Process

2. Enhance Decision-Making Skills

3. Foster Creative Thinking

4. Promote Collaborative Problem Solving

5. Apply Skills to Real-World Scenarios

Outline:

DAY 1: Foundations of Problem Solving

• Introduction and Workshop Overview
  • Welcome and introductions
  • Overview of workshop objectives and agenda.
• Understanding Problem Solving
  • Definition and importance of problem-solving.
  • The problem-solving process: steps and stages
• Problem-Solving Techniques
  • Introduction to techniques: root cause analysis, the 5 Whys, and fishbone diagram.
  • Practical exercise: Applying the 5 Whys.

• Identifying and Defining Problems
  • Techniques for identifying problems.
  • Formulating problem statements.
  • Group activity: Defining a problem from participants’ experiences.

• Creative Problem Solving
  • Introduction to creative thinking and its importance in problem-solving.
  • Techniques: Brainstorming, mind mapping, SCAMPER.
  • Group exercise: Brainstorming session.
• Analyzing Problems
  • Tools for problem analysis: SWOT analysis, Pareto analysis.
  • Case study: Applying SWOT analysis.

• Generating Solutions (4:15 PM – 5:30 PM)
  • Techniques for generating solutions: brainstorming, nominal group technique.
  • Group activity: Generating solutions for identified problems.

DAY 2: Decision-Making Strategies

• Decision-Making Models
  • Introduction to decision-making models: rational, intuitive, and recognition-primed.
  • Pros and cons of each model.
• Decision-Making Under Uncertainty
  • Strategies for making decisions with incomplete information.
  • Tools: Decision trees, probability analysis.

• Group Decision-Making
  • Techniques for group decision-making: Delphi method, nominal group technique.
  • Exercise: Simulated group decision-making scenario.

• Risk Management in Decision-Making
  • Identifying and assessing risks.
  • Developing risk mitigation strategies.
  • Case study: Risk assessment and management

• Implementing Decisions
  • Steps for effective implementation of decisions.
  • Monitoring and evaluating outcomes.
  • Exercise: Creating an implementation plan.

Facilitator:

Program Disclaimer:

– We will send a confirmation email with the details and instructions to the participant one (1) business day for online training and (3) business days for face-to-face training before the scheduled date of the program if it will push through or not. All training programs are subject to change depending on the number of confirmed participants. This will not be a liability from our end.
– For participants requiring booking flights and accommodation, please kindly wait for our confirmation if the training will push through. Again, this will not be a liability from our end.
– For cancellation three working days before the scheduled training you need to pay 50% of the total investment fee.