Program Overview:

The course aims to examine conflict situations related to grievance and discipline which affect order and harmony in an organization. At the end of the two half-day program, the participants shall have acquired increased knowledge and systematic techniques for improving discipline and morale where it is necessary.

Program Outline:

I. DISCIPLINE

• 1. Fundamentals of Employee Discipline
• 2. Essentials of Disciplined Employees
• 3. Mechanics of Employee Discipline
• 4. The Legal and Administrative Dimensions of Discipline
• 5. Behavioral Dimensions of Employee Discipline
• 6. Managing Deviant Employee Behaviors
• 7. The Potentials for and Trends and Employee Discipline: A Driver for Global Excellence

II. GRIEVANCE HANDLING

• 1. Concepts And Definitions
• 2. Context of Grievance-Handling
• 3. Roles And Responsibilities
• 4. Advantages And Disadvantages of Grievance Handling
• 5. Documentation of Grievances
• 6. Presentation of Grievance / Complaint
• 7. Analysis Prior to Grievance Meeting
• 8. Steps in Grievance Handling (Unionized)
• 9. Steps in Grievance Handling (Non-Unionized)
• 10. Grievance Arising From CBA’s
• 11. Grievance Arising From Company Personnel Policies
• 12. Other Forms of Grievances (Non-unionized)
• 13. Issues That Are Not Proper For Grievance Handling

Facilitator: