Date: July 25, 2025 Time: 9:00 AM – 5:00 PM

Venue: Online via Zoom

Fee: Php 3,500.00 + 12% VAT – Member |  Php 4,500.00 + 12% VAT – Non Member

Training Inclusions:
Training certificate, handouts

Overview:

Business communication is the process of sharing information within and outside an organization to achieve business objectives. It includes various forms and media that occur between employees, managers, customers, and other stakeholders. Effective business communication ensures that information is conveyed clearly and efficiently, promoting collaboration, minimizing misunderstandings, and supporting informed decision-making. It plays a vital role in building strong internal teams, maintaining positive relationships with clients and partners, and enhancing the overall performance and reputation of a business.

Objectives:

This aims to develop clear, professional, and effective communication skills for the workplace. It helps individuals convey messages accurately, collaborate with others, resolve conflicts, and build strong relationships—key elements for personal and organizational success.

Key points:

What is Business Communication

• The communication process
• Basic communication skills
• The ABC of Communication

Forms of Business Communication

1. Structure

• Internal and external

2.  Communication Flow

• Upward, downward, lateral

3. Medium

Written Communication

1. Planning Written Communication

2. Characteristics of Written Communication

• Instructional
• Informational
• Persuasive
• Transactional

 Types of Written Business Communication

1. E-mail and Text Messages

2. Memos

3. Letters

4. Reports

5. Proposals

All training programs are subject to change. Ask about PMAP member rates and pre-registration for the topics you are interested in.