Date: October 28 – 29, 2025 Time: 1:00 PM – 5:00 PM
Fee: Php 3,500.00 – Member + 12% VAT | Php 4,500.00 + 12% VAT – Non Member

Program Overview:

The course aims to examine conflict situations related to grievance and discipline which affect order and harmony in an organization. At the end of the two half-day program, the participants shall have acquired increased knowledge and systematic techniques for improving discipline and morale where it is necessary.

Program Outline:

I. DISCIPLINE

• 1. Fundamentals of Employee Discipline
• 2. Essentials of Disciplined Employees
• 3. Mechanics of Employee Discipline
• 4. The Legal and Administrative Dimensions of Discipline
• 5. Behavioral Dimensions of Employee Discipline
• 6. Managing Deviant Employee Behaviors
• 7. The Potentials for and Trends and Employee Discipline: A Driver for Global Excellence

II. GRIEVANCE HANDLING

• 1. Concepts And Definitions
• 2. Context of Grievance-Handling
• 3. Roles And Responsibilities
• 4. Advantages And Disadvantages of Grievance Handling
• 5. Documentation of Grievances
• 6. Presentation of Grievance / Complaint
• 7. Analysis Prior to Grievance Meeting
• 8. Steps in Grievance Handling (Unionized)
• 9. Steps in Grievance Handling (Non-Unionized)
• 10. Grievance Arising From CBA’s
• 11. Grievance Arising From Company Personnel Policies
• 12. Other Forms of Grievances (Non-unionized)
• 13. Issues That Are Not Proper For Grievance Handling

Program Disclaimer:

– We will send a confirmation email with the details and instructions to the participant one (1) business day for online training and (3) business days for face-to-face training before the scheduled date of the program if it will push through or not. All training programs are subject to change depending on the number of confirmed participants. This will not be a liability from our end.
– For participants requiring booking flights and accommodation, please kindly wait for our confirmation if the training will push through. Again, this will not be a liability from our end.
– For cancellation three working days before the scheduled training you need to pay 50% of the total investment fee.

For other queries, you may contact Ms. Joanna Abad at jo.abad@pmap.org.ph