Date: September 17, 2025 Time: 9:00 AM – 5:00 PM

Venue: PMAP Center, Mandaluyong City

Fee: Php 5,000.00  + 12% VAT – Member |  Php 6,000.00 + 12% VAT – Non Member

Inclusion: Training Certificates, handouts

Overview

In the dynamic environment of a workplace, conflicts are inevitable, and effective negotiation is crucial for achieving positive outcomes. Therefore, training in both conflict management and workplace negotiation is vital for fostering a healthy, productive, and collaborative organizational culture.

Objectives

The goal is not necessarily to eliminate conflict, but to manage it constructively, turning potential disruptions into opportunities for growth and stronger relationships.

Key Points:

I. Understanding Conflict

• Definition 
• Types
• Common sources
• Conflict cycle.
• Why effective conflict management matters.

II. Conflict Dynamics

• Overview of common conflict styles (e.g. Thomas-Kilmann Conflict Mode Instrument)
• Emotional Intelligence: Managing your emotions, understanding others’ emotions, de-escalation.

III. Conflict Resolution Skills

• Communication:
  • Active Listening
  • Assertive Communication
  • Non-Verbal Cues
• Problem-Solving: Identifying interests (beyond positions), brainstorming solutions, decision-making.

IV. Negotiation

• What is Negotiation? 

• Definition
• Types (distributive, integrative)
• Importance
• When to Negotiate?
• Key Principles:
  • Preparation: Interests, Best Alternative To a Negotiated Agreement (BATNA), reservation/target points.
  • Rapport Building: Trust and relationships.
  • Value Creation & Claiming: Expanding and dividing the pie.
  • Difficult Tactics: Recognizing and responding.
• Negotiation Process: Stages (preparation to closing).

All training programs are subject to change. Ask about PMAP member rates and pre-registration for the topics you are interested in.