Date: October 14, 2025 Time: 9:00 AM – 5:00 PM

Venue: PMAP Center, Mandaluyong City

Fee: Php 5,000.00  + 12% VAT – Member |  Php 6,000.00 + 12% VAT – Non Member

Inclusion: Training Certificates, handouts

Overview

In the dynamic environment of a workplace, conflicts are inevitable, and effective negotiation is crucial for achieving positive outcomes. Therefore, training in both conflict management and workplace negotiation is vital for fostering a healthy, productive, and collaborative organizational culture.

Objectives

The goal is not necessarily to eliminate conflict, but to manage it constructively, turning potential disruptions into opportunities for growth and stronger relationships.

Key Points:

I. Understanding Conflict

• Definition 
• Types
• Common sources
• Conflict cycle.
• Why effective conflict management matters.

II. Conflict Dynamics

• Overview of common conflict styles (e.g. Thomas-Kilmann Conflict Mode Instrument)
• Emotional Intelligence: Managing your emotions, understanding others’ emotions, de-escalation.

III. Conflict Resolution Skills

• Communication:
  • Active Listening
  • Assertive Communication
  • Non-Verbal Cues
• Problem-Solving: Identifying interests (beyond positions), brainstorming solutions, decision-making.

IV. Negotiation

• What is Negotiation? 

• Definition
• Types (distributive, integrative)
• Importance
• When to Negotiate?
• Key Principles:
  • Preparation: Interests, Best Alternative To a Negotiated Agreement (BATNA), reservation/target points.
  • Rapport Building: Trust and relationships.
  • Value Creation & Claiming: Expanding and dividing the pie.
  • Difficult Tactics: Recognizing and responding.
• Negotiation Process: Stages (preparation to closing).

Program Disclaimer:

– We will send a confirmation email with the details and instructions to the participant one (1) business day for online training and (3) business days for face-to-face training before the scheduled date of the program if it will push through or not. All training programs are subject to change depending on the number of confirmed participants. This will not be a liability from our end.
– For participants requiring booking flights and accommodation, please kindly wait for our confirmation if the training will push through. Again, this will not be a liability from our end.
– For cancellation three working days before the scheduled training you need to pay 50% of the total investment fee.