HR PLANNING AND ACQUISITION |
Competence Level |
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A |
B |
C |
D |
Recruitment, Selection and Placement |
Proficient in behavioral interviewing and candidate assessment, test and interview interpretation and sourcing in selection methods
Defines job specification and selection criteria |
Through knowledge or sourcing and selection processes; recruitment of key technical and managerial people; selection of seasoned and experienced candidates; use of more discriminating/
differentiating methods of selection.
Able to determine and recommend and/or implement recruitment, selection placement plans and programs, sourcing and selection of new employees internal and external placement of employees |
Ability to design organization-wide recruitment, selection and placement system that supports the organization’s business strategy.
Ability to match and search for key executives and design internal flows of people that match the business strategy. |
Provides key strategic advice and/or participates in decision regarding recruitment, selection and placement of key management and technical people. |
Manpower Planning |
Defining manpower requirement: determining manning level and job specification; including preparing/
consolidating manpower reports (e.g., budget, forecast, utilization, etc.) |
Thorough knowledge of manpower planning, processes; can facilitate manning review processes
Able to determine and recommend and/or implement manpower decisions plans and programs, employee movements and transfers and career movements
Can determine medium-to-long-
Term manpower projections/plans that will support business and goals including career and succession plans and programs
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Able to influence decision and action regarding the manpower/ manning plans of the business
Demonstrate strategic perspective in defining and implementing manpower and career plans and decisions |
Provide key/ strategic advice and/or participates in career movement of key management and technical personnel
Participates in critical business decisions through involvement in HR component of such decisions |
LEARNING AND DEVELOPMENT |
Competence Level |
|
A |
B |
C |
D |
Training Program Implementation |
Basic floor / presentation capability
Working knowledge of core training methods and activities
– training needs analysis
– facilitating standard individual and group exercises and discussions |
Proficient in conducting training programs involving use of various floor/ presentation and group learning techniques and methods to suit group preference and style
Design training and learning programs using standard methods and approaches |
Designs, implements, and manages integrated development systems and programs, including technical training and faculty development programs
Broad experience in innovative training techniques, group facilitation and design of development programs and curricula |
Defines training policies; influences the adoption / selection of appropriate training programs to address strategic business-level competence and skill requirements
Participates in decisions regarding expenditures and commitments
Recognized expert and authority in broad aspects of training and developing professional / technical and managerial resources of the business
Proficient in cross-cultural and cross-country development methods and issues
Provides business and corporate perspective in developing key managerial and technical resources
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Performance Management |
Assist managers and supervisors in accomplishing standard performance evaluation instruments
Provides guidance in the implementation of planned development activities |
Designs performance evaluation instruments
Defines elements of the performance system that will contribute to effective performance
Assists managers in assessing strengths and areas for improvement
|
Provides guidance and counsel in the assessment of performance of managers and supervisors |
Provides guidance in the assessment and performance of senior executives |
Career Management |
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Defines job dimensions; conducts assessments (primary in gathering and documenting/ presenting validated conclusions)
Can coach or guide clients in career planning activities:
– draw up complete and objective assessments
– draw up development plans
– implement and monitor development efforts |
Influences career movements and development plans for key managers and technologists/ specialists
Recognizes and addresses implications and interplay of business decisions on the availability, readiness and competence of managers and technologists/ specialists required by the business
Designs/facilitates management development and succession planning system (covering major functional and technical areas)
Designs systematic approaches and programs for developing management and technical careers.
Influences and facilitates implementation and assessment of development plans
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Involvement in plans and decisions regarding the development and career of key managers/ executives and technologists across the whole organization’s business (considering the specific country operations vis-à-vis other country operations) including the continuous implementation of succession plans and development activities for senior key resources
Focuses on the strategic and cross-country career development efforts of key resources |
ORGANIZATION DEVELOPMENT |
Competence Level |
|
A |
B |
C |
D |
Organization and Job Structuring |
Interviewing and collecting documentation/ correlation of information on job content and organization function
Analysis of organization and job elements: defining, key function, processes and activities |
Able to provide alternative and guidance in organization and job structuring
Leads/facilities in organization structuring and job design process
Application of technical know-how |
Influences structuring/job design decisions and solutions to implement business strategies and plans including structuring, organization rightsizing, major changes in the organizational set-up and roles
Helps business managers arrive at the organizational solutions consistent with business plans and operations (application of business decision-making)
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Introduces major shift in organization structure paradigms and approaches; influences how the whole business is organized in relation to its strategic business objectives |
Organization Development |
Conducts basic organization assessment activities according to prescribed process
Practices basic systematic, consulting method (contracting, problem identification, analysis, solution generation and closures)
Provides basic advice on how to handle/ resolve commonly encountered change issues and use of standard/ established methods to address teamwork, role clarification, communication and relationship issues at team and department level |
Experience/ demonstrated capability in the use of different OD interventions
Provides various alternatives on how to handle/manage organizational effectiveness issues (i.e., teamwork, role clarifications, communications, and relationships) of highly sensitive and ambiguous nature, involving stakeholders outside the team/ department
Use of both formal and informal research and diagnostic tools and methods |
Proficient in managing the nuances in a consulting engagement; ability to facilitate the consulting and change management process with the client where various diverging situations are involved
Ability to provide valid and insightful assessment of the organization climate, issues, and needs
Able to solicit trust, support, and involvement of key players in the diagnosis and change management efforts; able to handle resistance and manage transitions relative to the management of change
Influences management and key stakeholders regarding
· need for change
· direction of focus and change
· strategies to manage change positively and effectively
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Participates with top-level management in adopting strategies and agenda for managing changes in the whole organization’s culture, values, relationship dynamics and attitudes to respond and align with business plans and challenges
Expertise in developing or originating change management methods and processes appropriate to the strategic challenges and situations
Demonstrate broad business orientation; possesses cross-cultural and cross-country experience in managing change |
REWARDS MANAGEMENT |
Competence Level |
|
A |
B |
C |
D |
Compensation Planning and Management |
Conducts salary review and pay-rate determination
Documents and implements changes in employment status: changes in employment status: changes in jobs, job grades, etc.
Provides advice, interprets, and monitors compensation guidelines and practices
Familiarity and demonstrated effectiveness in administering compensation policies, systems, and practices |
Administers various components of the total compensation and reward program of the company
Conducts specific studies and participates in developing or enhancing compensation programs and practices to achieve better effectiveness and efficiency in program delivery
Can effectively interpret and communicate the philosophy, rationale, concept, and guidelines governing the company’s reward mechanisms, including CBA provisions impacting on salaries, wages and benefits |
Leads in designing compensation and reward program; thoroughly familiar with various reward approaches (e.g., fixed and variable pay formats) to address different employee groups, situations, and desired outcomes
Demonstrated capability in compensation research, total compensation planning and design of specific packages and programs
Participates in CBA negotiations and determining packages to be offered |
Designs systems and defines policies/ implementing guidelines to ensure consistent management on different compensation programs
Introduces new innovations, paradigms approach to measure and reward desired behaviors and outcome; and influences and participates in defining compensation strategies/policies to address and support the strategic thrusts of business:
– defining competitive position of compensation levels
– CBA and non-CBA packages
– Performance and competency valuation
– Total pay mix
– Executive compensation
– Cross-country compensations
Demonstrates understanding and experience in strategic pay planning
|
Job and Competency Evaluation and Pricing |
Conducts job analysis: data gathering, documentation, task, and competence measurement
Evaluates job according to prescribed scheme or method; empirical comparisons |
Conducts cross-functional in-depth job analysis; defines competencies, results dimensions, and performance standards
Proficiency in job evaluation; possesses a broad perspective in comparing different jobs and job holders
|
Familiar with different approaches and methodologies to job classification and pricing
Designs job valuation system which is appropriate to the requirements and characteristics of the organization
Conducts job pricing studies
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Define cross-country job pricing standards and methods; ensures equitable job valuation across different organization and business ventures |
Benefits Administration |
Communicates philosophy, rationale, and qualifying requirements for benefit availment
Recommends approval according to prescribed parameters |
Interprets benefits and policies and defines implementing guidelines for exception cases
Introduces improvements and measures that will enhance and improve the delivery and effectiveness of the benefit program |
Develops concepts, rationale, and program mechanics of new benefit programs: reviews and introduces major program enhancements to existing benefits
Possesses technical capability to conduct benefits studies (needs assessment, financial assessment, program design) |
Takes a total compensation perspective in recommending/ influencing decisions regarding the adoption of new benefits programs or introducing major program enhancements affecting the whole business with a view to adding value rather than mere delivery of services
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EMPLOYEE AND LABOR RELATIONS |
Competence Level |
|
A |
B |
C |
D |
Labor and Industrial Relations |
Validates and assists in resolving issues and concerns
Demonstrates working knowledge of labor legislation, CBA provisions and company industrial relations policies
Monitors consistency in implementing CBA/ labor policies and guidelines |
Monitors and interprets external and internal labor and industrial relations, external trends, provides management with advice on how to best operate under these conditions
Facilitates/leads in resolving issues (i.e., grievances, dialogues) |
Provides expert advice/opinions and influences decisions on labor relations policies and strategies of the organizations
Develops programs and defines policies/strategies and implements labor relations programs/decisions to promote harmonious long-term relations between employees and management |
Initiates, maintains, and draws critical support for external bodies (govt. labor agencies, organized labor groups, labor management councils); able to influence decisions, strategies and positions to be taken at a national/top-level scope
Defines directions, strategies, and approaches to managing and enhancing the industrial relations situations in the organization
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Employee Services Program Management |
Leads in implementing employee services programs and activities; introduces enhancements to improve the effectiveness of implementing programs and activities aimed at enhancing relations with and among employees in the organization
Ensuring that a year-round program of activities is met and participated in by all concerned employees |
Develops programs and takes the lead in enhancing relations with and among employees in addition to existing programs in the organization |
Participates in decisions in adopting strategies aimed at enhancing image, identify and support for all the organization’s program and activities |
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CORE COMPETENCE DESCRIPTIONS |
|
A |
B |
C |
D |
Communication Process Management |
Develops communication process and information kits (involving routine messages, program guidelines, directive) |
Coaches/guides managers in communicating messages, guidelines, management/ organization directions
Demonstrates the various application of processes, techniques, and materials to inform, persuade, and clarify
Facilitates group communication efforts; able to handle and resolve communication gaps within groups or among individuals |
Prepares and manages the communication process; ensures accuracy and consistency of messages across the organization; (includes having a sound understanding of existing and emerging communications barriers and how to address them)
Able to translate both articulated and implied messages into the appropriate form and substance and appropriate to intended recipients
Employs a combination of various formal and informal methods of two-way communication
Technical report writing OR Creative (i.e., script, advertising copy)
Official position papers and reports including presentation of technical and complex facts, findings, and recommendations (i.e., presenting and influencing top level policy decisions and having strategic impact)
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Applies communication processes; tools and methods to influence top level policy decisions or manage a change in mindset and perspective of various stakeholders
Proficient in managing communication issues/needs involving cross-cultural perspective affecting policy decisions and various local and foreign business partners and organizations |
External Relations / Network Building |
Ability to maintain business relations with established contacts within the local/regional level
Ability to facilitate discussions with key contacts, suppliers, clients in local and regional level |
Ability to build close relations with key contacts within the national level
Ability to create and employ various mutually beneficial and supportive schemes, systems, and methods of maintain harmonious multi-lateral business relationships among networks
Ability to develop strategies and concepts to further enhance the relationship with suppliers, clients/ customers, business partners, key contacts in the local, regional, or national level |
Ability to represent the company in relationships with government, trade, and industry and other external stakeholders (i.e., lobbying)
Ability to influence the support and commitment of external parties in favor of the strategic interests of the company
Facilitates dialogues and discussions and monitors/interprets reactions of critical stakeholders: legislators, labor groups, business partners
Maintains close and helping relations with influential and key contacts at regional/local level
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Seeks out, initiates, builds, and enhances good/helping relations and draws support from critical stakeholders and policy making groups at national/ international levels (Ability to effectively lobby and influence policy makers on matters affecting the strategic interest of the whole business)
Ability and broad perspective in defining strategies and approaches for balancing various stakeholders where sometimes interest may conflict |
Client Orientation and Service |
Maintains clear communication with clients regarding mutual expectations and develops mutual understanding of service level agreements
Monitors client satisfaction and ensures the satisfaction of needs and concerns; demonstrates leadership in resolving conflicts with clients; is fully accessible and available to clients especially during critical periods |
Works to add value to the client and to make things better than the client may expect
Familiar with various approaches in maintaining excellent account and/or relationship management at various levels |
Seek information about the real underlying needs of clients beyond those expressed initially and matches these needs to available or customized services
Look for long-term benefits to clients
Able to define appropriate approaches that are innovative, new, and different from those requested by the client |
Participates in client activities and decisions; able to develop independent alternatives to client’s current and long-term needs, problems, and opportunities
Possesses the perspective to look beyond short-term benefits, sacrificing these, if necessary, in order to achieve a long-term mutual benefit to the client and organization
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Leadership |
Assign work of others; coordinates and synergizes efforts and objectives of a work team; ability to provide continuity of activities of the team in the absence of an actual person in-charge/superior/ team leader |
Train and instruct others; coaches/ manages the activities of the team members and contributors
Strategizes, plans, and coordinates activities of small teams
Effectively create and maintain lasting, helping, and harmonious relationship and teamwork with others |
Orchestrates activities of several teams; ability to influence and inspire others and direct them towards a goal |
Responsible for developing others and act as role models; builds and manages network of internal and external key resources and strategic allies
Can listen and readily discern meanings; can manage relationships among individual or groups of all levels, particularly the top leaders in the organization (consider cross-cultural nuances of leadership and teamwork)
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Information Management (includes records management) |
Possesses working knowledge on information requirements of operational processes
Storage and retrieval at a system level
Ability to assist in designing and developing systems and procedures for easy and efficient records management |
Ability to classify and sort comprehensive, classified/special, confidential documents and records
Ability to develop, implement and manage systems and procedures set for efficient records and information management |
Possesses adequate technical know-how on how to develop and grow a Human Resource Information System (HRIS)
Able to use the HR Information System as a building block and useful data for management in monitoring the overall “Health” and climate of the organization thru relevant HR indices, metrics, and statistics
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Provides advice to top management in interpreting information culled from the system and suggests/designs and conducts interventions necessary for preventing and/or correcting serious problems and issues concerning the Human Resources of the organization |
Business Knowledge |
Understands how his or her role contributes to the overall success of the organization
Understands the key drivers of the business, including how the business makes money |
Analyzes data to identify trends and issues that are important to the business and interprets the results of the analyses to make recommendations for how the organization should address the issues
Understands how internal and external business measurements are defined and influenced
Continuously learns and demonstrates an in-depth understanding and knowledge of the company’s core business and how the organization operates
Understands the financial impact of decisions and actions
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Assesses existing talent base to determine whether the right mix of skills/competencies are in place to ensure the current and future successes of the work unit |
Has a working knowledge of profit and loss and other key financial measurements used in the business, in terms of current performance, forecasting, and longer-term business planning
Communicates the key performance/profit levers for the business and manages to these measures |
Creativity and Innovation |
Suggests ways to improve processes and create efficiencies (e.g., willing to question current approaches in the interest of maximizing efficiency, suggests better ways to do the work) |
Demonstrates creative approaches to solving problems and generates innovative approaches
Demonstrates creative approached to locating and applying information to meet internal and external customer needs
Proactively identifies ways to improve current workflow and procedures to better meet internal and external customer needs (e.g., challenges the status quo)
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Recognizes patterns or themes in data/information that may not have been readily apparent (e.g., looks for relationships among issues/problems rather than assume they are distinct and independent)
Solicits inputs from others who have unique or vastly different perspectives when shaping an idea or plan |
Coaches others to think creatively and encourages brainstorming when solving problems or making decisions |
Results Orientation |
Takes appropriate risks to accomplish goals |
Overcomes setbacks and adjusts the plan of action to realize results
Focuses on high priority actions and does not get distracted by lower priority activities
Challenges self or herself and others to raise the bar of performance |
Focuses people on critical activities that yield high impact
Develops a sense of urgency in others to complete tasks
Holds self and others accountable for delivering high quality results on time and within budget
Gives priority to achieving quality results even if it conflicts with one’s personal goals or agenda
Develops plan for execution with the team to garner commitment and buy-in
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Code of Professional Practice |
Conscious of the obligations and expectations on professional human resource management practitioners as defined in PMAP’s Code of Ethics |
Demonstrates high level of integrity in the practice of the profession
Conscious of the obligation to employees, the employers, the community, and the country |
Keeps abreast of international practices and standards in human resource management; ensures that all policies on human resource management; ensures that all policies on human resource management within his organization conforms |
Influences industry practices and legislation in the practice of human resource management |