Job Description

• Conduct comprehensive inspections of housing units prior to turnover.
• Ensuring that necessary manpower, materials, and equipment are available to execute repair and maintenance activity.
• Managing turnover units to the homeowners and/or HOA.
• Maintain good relationships with homeowners by answering questions and concerns with speed and professionalism to ensure customer satisfaction.
• Assisting management of homeowner relations.
• Oversee and ensure maintenance and upkeep of village grounds and common areas, safety, and security of all homeowners.
• Hear complaints, investigates, mediates disputes and conflicts, and resolves issues that may arise.
• Respond to all emergency maintenance requests immediately and coordinate corrective action.
• Issue notices and fines to erring and non-compliant homeowners for consistent violations and after several mediations.

Qualifications

• Licensed in Civil Engineer
• Relevant experience in Quality Control and Assurance for housing repairs (from take-out, homeowner punch list, and the like.
• Proven at least one year of work experience as a Property Management or similar role in Customer Service
• Proficient in MS Office applications
• Ability to multitask and prioritization skills