Job Description

Process Documentation and Mapping

• Document and upkeep the Aspen Scope Heat Map
• Evaluate current and prospective processes within scope to confirm alignment with Aspen vs. BU
• Strategize and execute the transfer of tasks from BU to Aspen
• Develop a RACI matrix (Responsible, Accountable, Consulted, Informed) for present and future.

Process Improvement and Redesign

• Identify opportunities for automation, policy adjustments, and process revamping
• Collaborate with BU, CIT, Aspen SME, and other stakeholders to carry out process enhancement initiatives, including potential policy modifications • Oversee process enhancement projects using PM or Agile methodologies
• Collaborate with Aspen SME to document refined processes.

Process Controls

• Identify and/or establish control points in the process
• Document testing scenarios of control points
• Conduct internal controls testing
• Publish internal controls scorecard
• Establish and conduct management system around review of process controls
• Work with Delivery Team and SME to address process controls issues
• Ensure internal controls compliance and work with internal and external audit teams on audit activities

Scorecard, Metrics, and SLAs

• Measure and release scorecard and SLAs to the appropriate audience
• Create a management system for reviewing scorecard and SLAs
• Regularly assess SLAs and metrics to determine necessary reporting and internal monitoring adjustments
• Identify areas for process enhancement based on trends observed in scorecard and SLAs Incident Management and RCAs

Duties and Responsibilities

• Work with SME to ensure that process alterations are documented and communicated to the team.

Portfolio Management

• Determine required staffing levels based on time motion studies
• Periodically review time motion studies and staffing requirements
• Track productivity gains resulting from automation and process enhancement
• Establish a management system for tracking productivity
• Set targets for world-class performance and productivity (benchmark metrics such as TAT, quality, cost/productivity)

Change Management

• Assess additional scope for Aspen
• Determine the necessary staffing for changes or new scope
• Ensure the presence of a service agreement for changes or new scope
• Institute a change management system for Aspen
• Monitor changes through the change management system

User Acceptance Testing

• Provide feedback on User Acceptance Testing (UAT) scenarios as required

Training

• Offer input to SME regarding training processes

Qualifications

• With at least 4 to 8 years of experience in Operations or Shared Services
• Graduate of Industrial Engineering or any related course
• With experience in Lean Methodology
• With experience in process governance