Job Description

• College graduate of any 4-year course
• 2-5 years’ experience in customer operations or serviceCustomer service experience—you can communicate, professionally and empathetically.
• Experience with HubSpot, Chargebee, or similar CRM and billing platforms (SaaS experience a plus).
• Strong written and verbal communication skills in English, with the ability to explain complex issues clearly and professionally.
• Strong problem-solving skills and ability to take ownership of tasks without micromanagement.
• Excellent attention to detail—you catch mistakes others might miss.
• Strong organizational and time management skills to juggle multiple projects.
• Quick learner who can efficiently pick up new tools, processes, and tasks.
• A proactive mindset—you’re always looking for ways to improve processes and create better customer experiences.