Job Description

1. Gather and analyze business requirements from stakeholders: Conduct interviews, surveys, and meetings to understand business needs and document requirements.
2. Develop detailed business and functional specifications: Create comprehensive documentation that outlines business processes, system requirements, and functional specifications.
3. Conduct gap analysis and recommend solutions: Identify gaps between current and desired states, and propose actionable solutions to bridge those gaps.
4. Create process models, flowcharts, and diagrams to represent business processes: Use tools like Visio or similar tools to visually map out business processes and workflows, whenever necessary.
5. Collaborate with IT and development teams to ensure solutions meet business needs: Work closely with technical teams to translate business requirements into technical specifications and ensure alignment.
6. Perform user acceptance testing (UAT) and ensure successful implementation of solutions: Develop test plans, coordinate UAT activities, and validate that solutions meet business requirements.
7. Monitor and report on project progress, risks, and issues: Track project milestones, identify potential risks, and provide regular status updates to stakeholders.
8. Provide training and support to end-users: Develop training materials, conduct training sessions, and offer ongoing support to ensure successful adoption of new systems and processes, whenever necessary.
9. Identify and evaluate potential new vendors to meet business needs: Research and assess vendors based on criteria such as cost, quality, and reliability.
10. Coordinate with vendors to ensure timely delivery of products and services: Manage communication and logistics to ensure vendors meet delivery schedules and quality standards.
11. Build and maintain strong relationships with vendors: Foster positive relationships through regular
12. communication, meetings, and feedback.
13. Review and negotiate contracts with vendors to ensure fair and favorable terms: Analyze contract terms, negotiate pricing and service levels, and ensure compliance with company policies.
14. Monitor vendor performance and address any issues or concerns: Track vendor performance metrics, conduct performance reviews, and resolve any issues that arise.
15. Ensure compliance with company policies and industry regulations: Verify that vendors adhere to company policies, legal requirements, and industry standards.
16. Develop implementation plans and timelines: Create detailed plans outlining the steps required to implement or onboard client in the existing HMO systems or processes, includin timelines and resource allocation.
17. Coordinate with cross-functional teams to execute implementation plans: Work with various
18. departments to ensure all aspects of the implementation are covered and executed smoothly.
19. Provide first level of support: Perform or provide first-level, or repeatable, support work based on documentations provided by the main support group and/or first-hand knowledge about the systems and associated rules.